Contact us
Whenever you need us, we have a number of teams to help you. So that your query is processed as soon as possible, please select the option which best applies to you.
Pay my bill
Save time and pay your bill online.
Set up direct debit
Setting up direct debit is easy, and a hassle free way to pay your bills on time.
Apply for a leak allowance
If you’ve had a hidden leak fixed or think you might have a leak, you may be eligible to apply for a leak allowance.
Start or end property management
You can notify us about starting or ending property management via our online form.
Find water rates for your property
Use our search tool to find your water rates and the location of water and sewer services for your property.
Add a property to your online account
Find out how to add a property to your online account.
Submit a meter reading
If we can't access your meter to take a reading, you can submit your meter reading via our online form.
Apply to discharge wastewater
All commercial businesses discharging wastewater in to our systems require a trade waste permit. You can apply for this permit online.
Apply for a watering exemption
You can apply for a watering exemption if you need to water your garden or lawns outside of your watering days.
Assisted and international phone numbers
+ 618 9423 7777
If you are calling us from overseas please use this international number to reach us.
Sign up to e-billing
Free your fridge of clutter and switch to e-billing in your online account!
With e-billing, you'll get your bills delivered straight to your inbox so you can keep track of all your bills in one place.
Write to us
Please send any documents that need to be sent via post to:
Locked Mail Bag 2
Osborne Park Delivery Centre
Osborne Park WA 6916