Customer & community reference groups

We value your feedback. We provide customers and community groups with opportunities to share ideas, views and insights. Your feedback is what helps inform our decisions and improve our services.

We encourage participation in our:

• Customer reference group
• Customer advisory panel
• Community reference group

Have your say in the customer reference group

Our customer reference group provides us with valuable insights into our customers’ changing needs and expectations.

We email participants to take part in a short online activity or survey no more than once a month. Your participation is voluntary and you can unsubscribe at any time. 

Your survey responses are anonymous and confidential. Refer to our Privacy Policy for more information on how we protect your privacy and use the information you provide us.

To get involved email tellus@watercorporation.com.au.

What is the customer advisory panel?

A small, diverse group or customers meet regularly to challenge, comment and provide feedback on their experience with us. These insights deepen our community understanding to drive more customer-focused outcomes.

To find out more, get in touch at tellus@watercorporation.com.au.

Community reference groups

We have a community reference group at the Woodman Point Water Resource Recovery Facility to enhance communications between Water Corporation and the nearby community.

Our community reference group (CRG) meets bi-annually and serves as a forum for community concerns to be discussed and for solutions to be considered. Local community members are encouraged to speak to their community and stakeholder representatives on the CRG, who can bring their concerns to the meeting for discussion.

Current local representatives are listed below.