Not receiving my bill

You may receive your bill late because:

• Your bill might have gone to a previous address if you have moved
• It may have gone into your spam or junk mail email folder
• You have changed your email or postal address
• Postal delays

Please log in to your online account to check your account details to ensure you've entered the correct postal address or email. You can also access your bill from your online account. Head to the bill & payments section to view past bills.

If you can’t see your bills when you log in or don’t have an online account, please get in touch with us to send you a copy of your latest bill.