Perth smart water meter program
When it comes to managing your water, every drop counts. So, we're harnessing the power of data through smart meter technology to help customers understand and manage their water use and provide important insights to save our valuable resource.
The Perth smart water meter program will shape Western Australia's water future and help improve our services while we work towards a more sustainable future.
Program goal:
The outcomes of the program will help us understand the benefits of smart meter technology in developing new and innovative services for our customers to identify leaks and reduce water usage and utilise better data to improve how we operate our business.
Status:
In progress
Delivery Date:
2023 - 2026
What is happening?
Up to 16,000 properties across Perth will have a smart meter installed to assess the benefits of the technology.
Households with a smart meter installed will have greater access to their daily water use in their Online Account. This includes insights on hourly water usage, possible leaks, peak water use periods and more. Customers will also be able to register for Leak & Water Use Alerts to be notified much sooner of leaks or higher than usual water use.
We will seek feedback from customers about these new online features which will help us understand what the future of smart meters will look like for both our customers and our business.
Valuable insights about your household water use
About 30% of Perth homes have a water leak each year and if the leak remains hidden, it could mean a big water bill. Smart meters can help you catch leaks before they become big problems.
Your smart meter measures your water usage in hourly intervals, so you can access richer water use data for your household. This data is sent to us daily and appears in your online account the following day.
You can view your water use by day, week, month or year, compare across seasons and set custom date ranges to spot patterns over time. These insights can help you understand your habits and make small changes that could lower your water bill.
Log in to your online account to see your water use insights. While you’re there, you can also sign up for Leak & Water Use Alerts to get notified about possible leaks or higher water use. If you don’t have an online account, register to gain access.
Why smart meters?
We have been using smart meters for over 10 years in areas where it can be difficult for our meter readers to access properties safely.
With new technology now available, smart meters can improve the safety, reliability, and efficiency of meter readings while providing our customers with a better online service.
Smart water meters also have a range of benefits like identifying potential leaks, which can help you save water and money.
Learn more about smart meters.
Which areas will receive an upgrade?
Meters in the following areas are included in the program.
| District metered area (Water zone) | Suburbs included in the area |
|---|---|
| Claremont Booster | Claremont Cottesloe Peppermint Grove |
| Darlington Lower High Level | Darlington Greenmount Swan View |
| Dawesville South DMA | Dawesville Mandurah |
| Doubleview Upper High Level | Doubleview Woodlands |
| East Fremantle High Level | Bicton East Fremantle |
| Fremantle DMA | Beaconsfield East Fremantle Fremantle White Gum Valley |
| Greenfields South DMA | Greenfields |
| Halls Head North High Level | Halls Head |
| Halls Head South High Level | Halls Head |
| Joondalup High Level | Joondalup |
| Lakelands Booster DMA | Lakelands |
| Maddington North DMA | Kenwick Maddington Orange Grove |
| North Fremantle DMA | Cottesloe Fremantle North Fremantle |
| West Perth PRV | Perth Subiaco West Perth |
If you have more questions, we've got you covered. Please refer to the frequently asked questions below for more information.
Specific water zones have been selected for the program to enable us to assess the performance of the technology. This includes properties in the hills and on the coast, businesses and households, and properties with meters located in boxes or behind fences.
The properties we’ve selected are also representative of the broader Perth population so we can assess the value of smart meter technology for our customers.
We will need to turn the water off at your property for 10-15 minutes during the replacement.
If your water is turned off, you may notice a loud bang and your water bubbling as it comes out of the tap when it's turned back on. This is due to the air entering your water pipe during the replacement. It should only take a moment for the air to clear and your water supply to return to normal. You can learn more about what to expect when your water is back on.
Your smart meter measures your water use in hourly intervals and automatically sends this data back to us each day. Your water use data is available within the ‘My water use’ tab in your online account the following day (24 hours later), allowing you to track your water use in close to real time. Learn more on understanding your smart meter data.
If you haven’t already, register for an online account.
Smart meter technology enables us to detect possible leaks, or unusual or higher than normal water use. If you have signed up to Leak & Water Use Alerts we can send you an SMS or email alert to let you know. It means you can take action sooner to investigate any water loss and avoid a higher bill.
To sign up, log in to your online account and follow the prompts in the ‘My water use’ section.
We don't offer appointments as part of the first round of meter replacements.
On our first visit to your area, we'll attempt to upgrade every property's meter. If we're unable to safely access your meter due to a locked gate, dog, or other obstruction, your property will be moved to our second round of meter replacements.
We'll then contact you about removing the obstruction and booking an appointment for us to visit your property again and upgrade your meter.
If we're unable to safely access your meter to complete the upgrade during the first round of meter replacements, your meter will be marked as obstructed and moved into the second round.
Prior to the second round, we'll notify you that your meter is obstructed and what action you'll need to take to clear the obstruction.
Please note that as the property owner and/or occupier, you are responsible under section 24 (1) of the Water Services Regulations 2013 for ensuring your water meter is clear and safe to access.
If you don't clear the obstruction or make an appointment for us to complete your meter upgrade, you may be issued with an infringement.
The smart water meters use secure, existing telecommunication infrastructure to send your water usage data to our servers and systems.
The data doesn’t contain any identifying information about you and we use global standards to ensure the data is secure from end to end.
No personal information is stored on the device itself. We know privacy is important to you; for more information, please read about how we manage your information following the Privacy Act 1988.
Stay updated with the latest information on our smart water meter program in Perth.
November 2025
Water Insights and Leak & Water Use Alerts are now live!
Customers with a smart meter in the Program are now able to access their water usage data via their Online Account in a new ‘My water use’ tab.
You can also sign up to Leak & Water Use Alerts to be notified of any unusual or higher than normal water use, that may be a leak. Learn more on understanding your smart meter data.
If you haven’t already, register for an online account.
June 2025
Phase three of meter installations as part of the Perth Smart Water Meter Program will kick off in July 2025, and includes properties in the Halls Head North water supply zone.
All meters are expected to be installed by late August 2025.
To find out if your property is included, please refer to the map below.
All properties within the shaded water supply zone will receive a meter upgrade, and will be notified four weeks prior to their planned meter installation.
January 2025
Phase two of meter installations as part of the Perth Smart Water Meter Program will kick off in March 2025, and includes properties in the Claremont Booster, Doubleview Upper, East Fremantle High Level, Fremantle, Greenfields South, Joondalup High Level, Lakelands Booster, Maddington North and North Fremantle water zones.
All meters are expected to be installed by late August 2025.
To find out if your property is included in this next phase, refer to the maps below.
All properties within the shaded water supply zones will receive a meter upgrade, and will be notified four weeks prior to their planned meter installation.
Claremont booster water supply zone
Doubleview upper water supply zone
East Fremantle high level water supply zone
Fremantle water supply zone
Greenfields South water supply zone
Joondalup high level water supply zone
Lakelands booster water supply zone
Maddington North water supply zone
North Fremantle water supply zone
March 2024
The next phase of smart meter installations as part of the Perth Smart Water Meter Program will kick off in April, and includes properties in the Halls Heads, Darlington and Dawesville water zones.
All meters are expected to be installed by the end of May 2024.
To find out if your property is included in this next phase, refer to the maps below.
All customers within the shaded water supply zones will receive a smart meter, and will be notified four weeks prior to their planned meter installation.
Halls Head South water supply zone
Darlington Lower High Level water zone
Dawesville South DMA water supply zone
