Perth smart water meter program
When it comes to managing your water, every drop counts. So, we're harnessing the power of data through smart meter technology to help customers understand and manage their water use and provide important insights to save our valuable resource.
As part of this program, we've installed over 14,500 smart meters to help shape Perth's water future and improve how we deliver our services more sustainably.
Since November 2025 we've identified 587 leaks, helping customers to save 181 million litres of water.
Program goal:
The outcomes of the program will help us understand the benefits of smart meter technology in developing new and innovative services for our customers to identify leaks and reduce water usage and utilise data to improve how we operate our business.
Status:
In progress
Delivery Date:
2023 - 2027
What is happening?
More than 14,500 properties across Perth have had a smart meter installed.
Households with a smart meter can now access their daily water use in their online account, plus view insights including possible leaks, peak water use periods and more. Customers can also sign up for Leak & Water Use Alerts to be notified much sooner of possible leaks or higher than usual water use.
Learn more on understanding your smart meter data.
We are seeking feedback from customers about these new online features which will help us understand what the future of smart meters will look like for both our customers and our business.
Valuable insights about your household water use
About 30% of Perth homes have a water leak each year and if the leak remains hidden, it could mean a big water bill. Smart meters can help you catch leaks before they become big problems.
Your smart meter measures your water usage in hourly intervals and sends this data to use each day. You can view your water usage in your online account the following day.
These insights can help you understand your water use habits and make small changes that could lower your water bill.
Log in to your online account to see your water use insights. While you're there, sign up for Leak & Water Use Alerts to be notified about possible leaks or higher water use. If you haven't already, register for an online account.
If you have more questions, we've got you covered. Please refer to the frequently asked questions below for more information.
We have been using smart meters for over 15 years in areas where it can be difficult for our meter readers to access properties safely.
With new technology now available, smart meters can improve the safety, reliability and efficiency of meter readings while providing our customers with a better online service.
Smart water meters also have a range of benefits like identifying potential leaks, which can help you save water and money.
Specific water zones were selected for the program to enable us to assess the performance of the technology. This includes properties in the hills and on the coast, businesses and households, and properties with meters located in boxes or behind fences.
The properties we've selected are also representative of the broader Perth population so we can assess the value of smart meter technology for our customers.
All smart meters have now been installed as part of the program.
Your smart meter measures your water use in hourly intervals and automatically sends this data back to us each day. Your water use data is available on the My Water Use tab in your online account the following day (24 hours later), allowing you to track your water use in close to real time. Learn more on understanding your smart meter data.
If you haven't already, register for an online account.
Having access to your daily water use enables us to detect possible leaks, or higher than normal water use much sooner.
If you have signed up to Leak & Water Use Alerts we can send you an SMS or email alert to let you know. It means you can take action much sooner to investigate any water loss and avoid an unexpected high bill.
To sign up, log in to your online account and follow the prompts in the My Water Use section.
All smart meters allocated to this program have now been installed. Depending on the outcomes of the program, smart meters may become part of our future water network, however they are not currently available outside of this program in the Perth metropolitan area.
Stay updated with the latest information on our smart water meter program in Perth.
October 2026
All smart meters allocated to this program have now been installed.
If you have a smart meter, you can now view your water use insights in the new “My Water Use” tab in your online account. If you haven’t already, register for an online account.
You can also sign up for Leak & Water Use Alerts to be notified if a possible leak or higher than normal water use is detected.
Learn more on understanding your smart meter data.
Contact us and tell us what you think, please share your feedback on these new services to help us shape how we use smart meter technology in future.