Below is our freedom of information statement.

Information Statement

Right to access

The West Australian Freedom of Information Act 1992 ("FOI Act") gives the public the legal right to access information held by Government agencies and local and public authorities that is not publicly available.

The Water Corporation was established as a corporatised business enterprise by the Water Corporations Act 1995 and is subject to the FOI Act.

It is the aim of the Corporation to make information available promptly and at the least possible cost. Therefore, whenever possible, documents will be provided outside the FOI process.

However, if information is not routinely available, the FOI Act provides the right for the public to apply for documents held by the Corporation and to ensure that personal information in documents is accurate.

Documents of the Corporation

The primary method for accessing Corporation publications by external individuals is by accessing the Corporation’s website. Annual Reports, Publications, Quarterly Performance Reports and media releases are available on the website.

The Water Corporation holds the following kinds of documents on a routine basis:

  • Books;
  • Journals;
  • Magazines;
  • Newspapers;
  • Conference proceedings;
  • Serial publications;
  • Technical reports;
  • Internal reports;
  • Annual reports;
  • Photographs;
  • Maps;
  • CD-ROMS;
  • DVDs;
  • VHS videos;
  • Pamphlets;
  • Electronic journals;
  • Electronic books;
  • Online training tutorials;
  • Standards; and
  • Legislation.

The Rating Book is made available to the public by the Corporation under the Water Services (Water Corporations Charges) Regulations 2014.

The Corporation holds the following information that is not available to the public:

  • Operations information;
  • Administrative information;
  • Staff or HR Information;
  • Contract Information; and
  • 3rd party, trade secrets, commercial, financial, professional and personal information regarding their affairs.

Definition of a document

For the purposes of the FOI Act a document can be any record, part of record and any copy, reproduction or duplicate of a record. This includes letters, emails, maps, plans, photographs, tape recordings, films, video tapes and/or electronically-stored information as well as files, notes and any form of paper document.


Some documents, or parts of documents, may be exempt from access. Schedule 1 of the FOI Act covers the exemptions which may be claimed in order to protect personal and sensitive information held by the Corporation.

Requests for Amendment of Information

If you believe that personal information held by the Corporation is inaccurate, incomplete, out of date or misleading, you may apply to the Corporation requesting an amendment in accordance with s.46(1) of the FOI Act. The application must provide details and documentation in support of this.

In addition, applicants must indicate how they wish the amendment to be made within the options set out in the FOI Act namely:

  • Altering information;
  • Striking out or deleting information;
  • Inserting information; or
  • Inserting a notice in relation to information.


An application made under the FOI Act for access to documents, amendment or personal information or review of a decision has to:

  • be in writing;
  • give enough information so that the documents requested may be identified;
  • give an Australian address to which notices can be sent; and
  • be lodged at the Corporation with any application fee payable.

The application may be in the form of a letter or you can use our Freedom of Information application form.

Applications and enquiries should be addressed to:

The Freedom of Information Coordinator
Water Corporation
629 Newcastle Street 


Fees and charges

A scale of fees and charges are set under the FOI Act Regulations. Apart from the application fee for non-personal information, all charges are discretionary. The charges are as follows:

1. Type of fee
Personal information about the applicant No fee
Application fee (for non-personal information) $30.00
2. Type of charge
Charge for time dealing with the application (per hour or pro rata) $30.00
Charge for access time supervised by staff (per hour or pro rata)
Photocopying staff time (per hour or pro rata) $30.00
Per photocopy
Transcribing from tape, film or computer (per hour or pro rata) $30.00
Duplicating a tape, film or computer information Actual cost
Delivery, packaging and postage Actual cost
2. Deposits
 Advance deposit of the estimated charges may be required 25%
Further advance deposit may be required to meet the charges for dealing with the application 75%

For financially disadvantaged applicants or those issued with prescribed pensioner concession cards, the charge payable is reduced by 25%.

Notice of decision

If you lodge an FOI application with the Corporation, you will be provided with a written Notice of Decision outlining our decision and the reasons for the decision. The Decision will include whether or not full access, partial (edited) access or refused access will be granted. The Corporation will endeavour to reply to you as soon as possible or in any event by the 45 calendar day deadline, unless an extension of time is granted. You can assist us in expediting your request by ensuring that it is specific and not so large in scope that additional liaison and resources are required to deal with it within the statutory timeframe.

Rights of review

If you are refused access to information, and you are not satisfied with this decision that has been made, you are entitled to request an internal review by the Corporation. The review is carried out by an officer of the Corporation who is equal or superior in rank to the initial decision maker. Applications should be made in writing within 30 days of receiving the Notice of Decision. A request for a review should be made in writing within 30 days of receiving the Notice of Decision.

You will be notified of the outcome of the review within 15 days.

If you disagree with the result of the internal review, you may then apply to the Information Commission for an external review. A request for an external review should be submitted within 60 days of receiving the Notice of Decision of the internal review (3rd parties have 30 days).

No fees or charges are applied to internal or external reviews.

Related link

Office of the Information Commissioner Western Australia:

This Information Statement was prepared and correct as at April 2021.