Using our systems

Within this section you will find information about conditions of use when using our systems, our public interest disclosure and our electronic business conditions of use.

Electronic business conditions of use

Our electronic business conditions of use are applied to all applications which are developed for external users of our website applications.

Electronic business conditions of use

Online transactions

To access our payment pages, you may need to update your browser to a newer version.

Customers connecting to online payment pages are now required to use one of the following browser versions:

  • Internet Explorer - Version 11 and above
  • Chrome - Version 33 and above
  • Firefox - Version 34 and above
  • Safari - Version 8 and above

Why you need to update your browser.

The Payment Card Industry Security Standards Council has issued the mandate to protect card sensitive data of customers making online transactions.

To continue to use our online payment page, please ensure you update your browser, old browser versions will no longer be supported after 22 April 2018.

If you're unsure, use this online tool to check your browser version.

Our systems

Backflow test report online lodgement

Our new web application will allow backflow testers to lodge boundary containment backflow test reports online from 1 July 2016, making reporting of backflow testing an efficient and effective process that will benefit both our customers and testers. We will phase out the acceptance of paper based test report forms for boundary containment devices by 1 January 2018.

View conditions of use


This is our online procurement system which is owned and operated by us. As a registered user of eProcurement, you will be able to view certain bid invitations published by us, submit bids, and communicate with us in relation to procurement contracts that we enter into with you.

View conditions of use


ESInet has been developed for those parties that are involved in either construction of or planning for development of water related asset infrastructure for us as identified through the land development process.

View conditions of use

My Water 

This system is provided to enhance customer service and to contribute to the efficiency and effectiveness of interactions between us and our customers.

View conditions of use

Public interest disclosure

The Public Interest Disclosure Act 2003 creates a process for the disclosure of public interest information.

Find out more about this process