Security system updates
We've introduced website security measures that may affect access to our website from some international locations and networks.
As a result, online services including your online account, bill payments and online forms, may not be available from certain locations.
We’re here to help. For more information, call 13 13 85 or +61 8 9423 7777 if calling from overseas.
Why have these measures been introduced?
Protecting customer information and maintaining reliable online services is a priority for us.
These measures help reduce cyber risks and support the ongoing reliability of our online services.
What can affect access to our website?
Access to our website may be affected if you are:
- accessing the website from certain overseas locations
- using a VPN that routes your connection through another country
- using browser extensions or add-ons that may be identified as a security risk
- using a device, browser or operating system that requires security updates
What online services may be affected?
If you're unable to access our website, you may not be able to:
- access your online account
- pay your bill online
- update account information
- submit online forms
- access website content and services
Alternative payment options remain available, including payments by phone and BPAY.
Need help?
We're committed to protecting your account and personal information.
If you're unsure how these measures may affect you or need help managing your account, making a payment or accessing online services, get in touch.