Regional Showerhead Swap

It's important that you read and understand the terms and conditions before removing your showerhead(s).

By participating in the Showerhead Swap Program, you have accepted these terms and conditions.

1. To be eligible for free replacement showerhead(s)

1. You must live in one of the towns as identified on the Water Corporation’s website - Regional Showerhead Swap Program; and
2. If you are a tenant, you and the landlord must agree to participate in the Showerhead Swap Program, which includes the replacement of the old showerhead(s) with showerhead(s) provided under the Showerhead Swap Program.

2. The process

1. You must take your old showerhead(s) and a copy of a recent bill from Water Corporation in your name or a recent waterwise letter (if you have received one) to an Exchange Point to exchange it for a new replacement showerhead(s); only while supplies last.
2. A maximum of two old showerheads can be swapped for two replacement showerheads for each household; only while supplies last.
3. At the point in time that your old showerhead is accepted by the Exchange Point, the old showerhead becomes the property of the Water Corporation and cannot be returned to you.

3. You are responsible for:

1. Removal of the old showerhead(s), including ensuring the removal of the old showerhead is compatible with existing systems, the wall fitting(s) and plumbing. If you are in any doubt or require assistance, we recommend that you ask a licensed Plumber for advice or help.
2. Installation of the replacement showerhead(s), including ensuring the installation is compatible with existing systems, the wall fitting(s) and plumbing. If you need assistance with installing the showerhead(s), we recommend you contact a licensed Plumber. Find a waterwise specialist near you.
3. The condition, operation, maintenance, alteration, replacement, and/or removal of the replacement showerhead.

4. Water Corporation is not responsible for:

1. Removal of the old showerhead(s) or the installation of the replacement showerhead(s) or any costs, damage, loss or risk caused as a result.
2. The installation, maintenance, operation, alteration or replacement of the replacement showerhead; and/or
3. Any associated costs, loss or damage, incurred by participating in the Showerhead Swap Program.

5. Additional terms and conditions:

1. The Water Corporation provides no warranty regarding the condition, capability, performance or suitability of the replacement showerhead for whatever purpose you intend to use the new showerhead(s).
2. The Exchange Point will act as a distribution point only for the showerhead(s) on behalf of the Water Corporation. The Exchange Point bears no responsibility for any loss, damage, or claim arising out of the Showerhead Swap Program, including any loss, damage or claims associated with the removal, installation, plumbing, and/ or manufacturer warranties.
3. For avoidance of doubt, Water Corporation is not the manufacturer of the showerheads provided under the Showerhead Swap Program and does not provide any warranty regarding the performance of the showerhead(s).
4. To obtain your warranty and/or if you experience any product faults with your new showerhead(s), you will contact the relevant manufacturer, directly.
5. If you have the Bermuda Flexispray Hi Rise pictured below, you will contact the manufacturer, Methven, on 1300 638 483 or by visiting their website.

6. If you have the Posh Solus Hi Rise shower or Mk3 hand-shower, pictured below, you will need to provide details to the Exchange Point you collected your showerhead/s from. The Exchange Point will then email Waterwise.Towns@watercorporation.com.au with fault issues and supporting images. Water Corporation will contact Reece Plumbing Centre. Reece Myaree can be contacted on (08) 9263 1510 or by visiting their website. Please note the warranty for these showerhead models will be void if the showerhead is tampered with.

7. The Showerhead Swap program ends 31 May 2024, but limited stock may still be available after this time. Please contact your local Exchange Point to find out if there is any stock remaining after 31 May 2024. Any remaining stock will also be subject to these terms and conditions.

6. Suitability of Showerheads

1. The replacement showerheads provided under the Showerhead Swap program are water efficient.
2. The replacement showerheads are not suitable for low pressure, gravity fed (in the roof), and some instantaneous or continuous supply hot water systems. It is your responsibility to ensure the compatibility of your existing hot water system with the replacement showerhead(s). If in doubt, we recommend contacting a licensed Plumber for advice or help.

Water efficient showerheads will;

• Reduce your water use, keeping your bills lower saving you money
• Reduce energy used to heat the water, reducing your electricity or gas costs and greenhouse emissions
• Help you save up to 20,000 litres of water each year 

Eligible towns are listed above. If you live in these towns and you’re a Water Corporation customer, connected to scheme water you can swap your showerhead/s. You can swap up to two showerheads per household. We recommend calling ahead to confirm stock at your swap location.

Unfortunately, no. To participate in the swap, you must occupy a residential property connected to Water Corporation scheme water. You will have an account number starting with ‘90’ to confirm you are a Water Corporation customer. 

Tenants can swap their showerheads but require the owner’s permission and are responsible for securing any permissions required. You can swap a maximum of two showerheads per household.  

If you own or manages multiple properties with different Corporation account numbers, the Showerhead Swap will be available for a maximum of two showerheads per property. 

You are responsible for the removal of the old showerhead(s) and installation of new showerhead(s), including ensuring the removal of the old showerhead is compatible with existing systems, the wall fitting(s) and plumbing. If you need assistance or advice, we recommend you speak with a licensed plumber. Find a waterwise specialist near you. 

Removing the old showerhead 

Step 1: Place a non-slip mat in the shower area to stand on. Ensure the shower taps are turned off. 

Step 2: Remove the existing showerhead and arm by turning it anti-clockwise, using an adjustable spanner. Do not use excessive force, as you may damage the wall. To avoid damage or scratching use a cloth or place tape in between the spanner and showerhead.  

Step 3: Remove the flange from the supply outlet. Clean the thread of the supply outlet with steel wool or a stiff brush and dry thoroughly. 


Installing the new showerhead 

Step 1: Wind about six rotations of Teflon tape around the supply outlet. Keep the outermost thread clear of the tape and place the new flange over the supply outlet.  

Step 2: Screw the new showerhead and arm on to the supply outlet, turning clockwise to tighten. To avoid damage or scratching use a cloth or place tape between the showerhead and spanner. Do not use excessive force as you may damage the wall. 

Step 3: Check that the shower does not leak, if it does remove the showerhead, replace the Teflon tape and refit the showerhead.  

Water Corporation and Reece Plumbing take no responsibility for damages incurred as a result of removing or installing the showerhead(s). If you need assistance or advice, we recommend you speak with a licensed plumber

The replacement showerheads are not suitable for low pressure, gravity fed (in the roof), and some instantaneous or continuous supply hot water systems. It is your responsibility to ensure the compatibility of the existing hot water systems with the replacement showerhead(s). If you need assistance or advice, we recommend you speak with a licensed plumber. 

If you experience any product faults, you can take the showerhead back to the swap location to be replaced. Please provide photos of the fault to Waterwise.Towns@watercorporation.com.au to provide to the manufacturer, Reece.  Please note, the warranty will be void if the showerhead models have been tampered with. There is a 10-year warranty on the showerheads for domestic use, and a 1-year spare parts and labour warranty. Full warranty information is included with your showerhead.