West Pilbara free irrigation controller reset
Starting 1 April 2026, scheme water sprinkler rosters in the City of Karratha will move to a three day per week sprinkler roster for an initial 6-month trial period. To support customers during the change, we’re offering a free service to reprogram irrigation controllers to the new watering days.
Why have the watering days changed?
Towns in the West Pilbara Water Supply Scheme, including Karratha, Wickham, Dampier, Roebourne, and Point Samson, rely on groundwater from the Millstream bore field and surface water from Harding Dam for their drinking water.
Long periods of low rainfall, combined with a growing population and local industry, have placed increasing pressure on our local water sources. Over the past 30 years, streamflow into Harding Dam has fallen by 80%.
The new watering day roster will reduce this pressure as work continues to help shape the region’s water future.
Free irrigation controller reset service
You can register for a free visit from an irrigation contractor, who will check your irrigation system, make sure it’s working efficiently and reprogram your controller to match your new watering days. This helps ensure your garden is watered correctly, stays healthy and complies with the new sprinkler roster.
Did you know?
If you want to reprogram your irrigation controller yourself, our programming your irrigation article will show you how.
What the service includes:
- Checking your controller settings & programming optimal run times for your garden aligned to your allocated watering days.
- Providing advice on how to efficiently use your irrigation controller and comply with the sprinkler roster for West Pilbara.
What the service does not include:
- Checking for coverage issues
- Any supply or replacement of parts/landscaping materials
- Fixing complicated issues
- Irrigation system redesigns or mapping
- Irrigation controller purchase/replacement
- Garden maintenance/landscape re-designs
- Identifying and repairing pipe leak(s) in irrigation pipe(s)
- Services related to the supply, instillation, maintenance or repair of a bore.
If you suspect you may need more than a simple controller check and reset, please register for our regional irrigation rebate.
Eligible service locations
This service is available in the following West Pilbara areas:
- Karratha (6714)
- Roebourne (6718)
- Wickham (6720)
- Point Samson (6720)
How to register
- Before you register, have the following information ready:
- Your Water Corporation account number
- Your area code and physical address
- The make and model of your irrigation controller - If you're eligible, we’ll forward your details to an irrigation contractor in your area.
- The contractor will contact you and arrange a suitable time to visit your home.
- The contractor will complete a checklist, which must be signed by both you and the contractor once the reset is finished.
This is a limited offer and is only available for eligible registrations completed between 1 March and 31 August 2026. It is not intended for urgent repairs or assistance. We appreciate your patience while your appointment time is scheduled. Our contractors experience a high volume of enquiries and there may be 4-6 week wait for services.
Read the full terms and conditions here.
Frequently asked questions
| Last digit of property’s street or lot number | Watering days |
|---|---|
| 1 | Monday, Wednesday, Saturday |
| 2 | Sunday, Tuesday, Thursday |
| 3 | Monday, Wednesday, Friday |
| 4 | Tuesday, Thursday, Saturday |
| 5 | Sunday, Wednesday, Friday |
| 6 | Monday, Thursday, Saturday |
| 7 | Sunday, Tuesday, Friday |
| 8 | Monday, Wednesday, Saturday |
| 9 | Sunday, Tuesday, Thursday |
| 0 | Monday, Wednesday, Friday |
To cancel or update your registration for the West Pilbara irrigation controller reset service, please email Waterwise.Towns@watercorporation.com.au or call 08 9423 7117 as soon as possible so we can notify your allocated contractor.
If the contractor has already scheduled a timeslot and it no longer suits you, please contact the contractor directly to reschedule your appointment.
If you haven’t heard from the contractor, please email Waterwise.Towns@watercorporation.com.au or call 08 9423 7117.
Please complete the online form to register.
If you have difficulties using the online form, please contact us directly by email to Waterwise.Towns@watercorporation.com.au or call 08 9423 7117 and we will be happy to assist you.
To be eligible for the West Pilbara irrigation controller reset service, you must have a functioning automatic irrigation controller at your property. Contractors can’t complete the required checks or reprogramming if the system isn’t operational.
For more information on testing your irrigation system, repairing existing issues, or checking for leaks, see our testing your irrigation article.
Yes, tenants can apply for the West Pilbara irrigation controller reset service, but you’ll need permission from the property owner. It is your responsibility to obtain any required permissions before applying.
If your complaint is about the work completed:
Contact your contractor directly so they can discuss the issue with you and resolve it as quickly as possible.
If the issue cannot be resolved with the contractor, email Waterwise.Towns@watercorporation.com.au and we will follow up with you.
If your complaint is about the contractor’s customer service or behaviour:
Please contact us directly by emailing Waterwise.Towns@watercorporation.com.au.
If you own or manage multiple properties with different Water Corporation account numbers, you can apply for the Irrigation Controller Reset service for up to three properties in total.
The irrigation controller reset service is very popular and results in a high volume of customers for our contractors.
If you signed up for the service and haven’t been contacted within 21 days, please email Waterwise.Towns@watercorporation.com.au.
Registrations for the program open on 4 March 2026. The program closes on 31 August 2026 or earlier if all allocations are exhausted.
If you’d like additional work or recommendations carried out that are not part of the Irrigation Controller Reset service, please speak directly with your contractor. They can advise on availability and provide a quote for any extra tasks.
There is no obligation to proceed with additional services, and any extra work would be at your own expense, arranged directly between you and the contractor.
Once you submit your registration for a West Pilbara irrigation controller reset service, the details that you provided will be given to a contractor for your area. If your registration is eligible, they will get in touch with you to organise a time block and date for your service. If there are any queries regarding your registration the Waterwise Towns team will be in touch with you.
If your contractor or Water Corporation attempts to contact you several times and cannot reach you (or a call is not returned), your service will not go ahead.
You do not need to pay the contractor for any work that is part of the free West Pilbara irrigation controller reset service. Recommendations may be provided after the service; however, you are under no obligation to have these recommendations completed. Additional works would need to be covered at your own expense.
You may receive an email later requesting feedback about the program and your service.
This service is available to Water Corporation account customers connected to scheme water who are owner or occupiers in the locations listed above, as a one-time only offer per property. You must have an automatic irrigation controller that has been operational within the past two years. If you have already received a Water Corporation irrigation service in the past, you are still eligible for the West Pilbara irrigation controller reset service, ensuring your system settings are optimal and correctly aligned to your watering days roster.
It is mandatory that an adult member of the household is home for the duration of the West Pilbara Irrigation Controller Reset service. This is to ensure any waterwise advice is communicated, and any permissions sought before your contractor undertakes any work.