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Step 1 of 3 - Your property details

If you've recently moved into a new property, you'll receive your first bill containing your Electronic Reference Number (ERN) within the next two months. You can then manage your billing and account preferences.

Tenants: If you're renting and don't receive a bill, please read tenant billing.

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Your ERN is located on the back of your bill on the top right-hand side.

Back of the bill with ERN highlighted in the bottom right