Set up direct debit

Set up direct debit payments, an easy, hassle free way to pay your bills on time.

Credit card

VISA, Mastercard or AMEX accepted.

Set up with my water account



Bank account

BSB and account number required.

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set up with My Water account 

Frequently asked questions

1. Pay bills when they are due

The exact amount of your bill is automatically deducted from your nominated account on the due date – so your bills are paid on time, every time.

2. Pay by regular instalments

You nominate the amount to pay in weekly, fortnightly or monthly payments, as long as that amount is sufficient to cover your bills.

Read more about our direct debit service agreement.

It saves time

  • quick and easy to set up
  • you can use your bank account or credit card
  • removes the hassle associated with paying bills
  • puts an end to queuing at the post office to make payment
  • saves time and money filling out and sending cheques
  • you’ll find it easier to stay on top of your bills
  • know exactly how much money is going out each month
  • your bills can be paid on time, every time
  • for businesses, you can say goodbye to unnecessary paperwork and sign up for paperless billing to receive your bills via email

It gives you peace of mind

  • Direct Debit is one of the safest and most reassuring ways of paying your bills:
    • payments are made automatically, so bills are never forgotten and there's no risk of late payment charges
    • organisations using the Direct Debit scheme have to pass a careful vetting process, and are closely monitored by the banking industry
  • money back guarantee if the debit is not in accordance with your direct debit agreement
  • you can cancel or adjust at any time

It can help with budgeting

  • paying your bill by Direct Debit allows you to manage your bill to fit in with your budget:
    • in full on the due date
    • monthly
    • fortnightly
    • weekly
  • if your circumstances change you can amend the amount or frequency of the payment.

Your account will stay in credit. The credit will go towards your next bill, alternatively you can request a refund.

Yes, we will send your bill 16 days before the due date.

Say goodbye to unnecessary paperwork and sign up for paperless billing to receive your bills via email.

We’ve included common bill questions below:

I don't understand my bill can you explain it to me?

Why is my bill high?

If these didn’t help with your enquiry, please contact us on 13 13 85 and we’ll help explain your bill and amend or suspend your direct debit if required.

If you choose to pay by regular instalments, you’ll need to make sure your instalments are sufficient to cover your bill by the due date. For example, if your two-monthly bill is $300, your instalments should be:

  • $37.50 per week or
  • $75 per fortnight or
  • $150 per month

If you have existing overdue charges and would like a direct debit to pay this and your future bills, please contact us on 13 13 85.

If you choose to pay what’s owing when your bill is due, the full bill amount will be deducted on the bill due date.

If your circumstances have changed since you created the direct debit, you can update or cancel your direct debit payments through My Water or contact us on 13 13 85.