What happens if I overpay?
Your account will stay in credit. The credit will go towards your next bill, alternatively you can request a refund.
Will I still get my bill?
Yes, we will send your bill 16 days before the due date.
Say goodbye to unnecessary paperwork and sign up for paperless billing to receive your bills via email.
What if I disagree with the amount due?
We’ve included common bill questions below:
I don't understand my bill can you explain it to me?
Why is my bill high?
If these didn’t help with your enquiry, please contact us on 13 13 85.
How much should I pay?
If you choose to pay by regular instalments, you’ll need to make sure your instalments are sufficient to cover your bill. For example, if your two-monthly bill is $300, your instalments should be:
- $37.50 per week or
- $75 per fortnight or
- $150 per month
If you choose to pay what’s owing when your bill is due, the full bill amount will be deducted on the bill due date.
How can I cancel or change my direct debit payments
Please contact us on 13 13 85 to update or cancel direct debit payments.