Set up direct debit

Set up direct debit payments, an easy, hassle free way to pay your bills on time.

Set up with a My Water account

Bills can be automatically paid using the following payment methods

Credit card including VISA, MasterCard and AMEX

Bank account (you will need your BSB and account number)

Set up without an online account

Bills can be automatically paid using the following payment methods

Bank account (you will need your BSB and account number)

Frequently asked questions

1. Pay bills when they are due

The exact amount of your bill is automatically deducted from your nominated account on the due date – so your bills are paid on time, every time.

2. Pay by regular instalments

You nominate the amount to pay in weekly, fortnightly or monthly payments, as long as that amount is sufficient to cover your bills.

Read more about our direct debit service agreement.

If your circumstances have changed since you created the direct debit, please contact us on 13 13 85.

If you choose to pay by regular instalments, you’ll need to make sure your instalments are sufficient to cover your bill by the due date. For example, if your two-monthly bill is $300, your instalments should be:

  • $37.50 per week or
  • $75 per fortnight or
  • $150 per month

If you have existing overdue charges and would like a direct debit to pay this and your future bills, please contact us on 13 13 85.

If you choose to pay what’s owing when your bill is due, the full bill amount will be deducted on the bill due date.

Your account will stay in credit. The credit will go towards your next bill, alternatively you can request a refund.

Yes, we will send your bill 16 days before the due date.

Say goodbye to unnecessary paperwork and sign up for paperless billing to receive your bills via email.

1. It saves time

Direct debit is quick and easy to set up. It removes the hassles associated with paying bills like queuing at the post office or filling out cheques.  

2. It gives you peace of mind

Direct Debit is one of the safest and most reassuring ways of paying your bills. Payments are made automatically, so bills are never forgotten and there's no risk of late payment charges. This means your bills are paid on time, every time.

3. It helps with budgeting

Paying your bill by Direct Debit allows you to manage your bill to fit in with your budget. It makes it easier to stay on top of your bills and you’ll know exactly how much money is going out each month. You can cancel or adjust at any time and there’s a money back guarantee if the debit is not in accordance with your agreement.

We’ve included common bill questions below:

I don't understand my bill can you explain it to me?

Why is my bill high?

If these didn’t help with your enquiry, please contact us on 13 13 85 and we’ll help explain your bill and amend or suspend your direct debit if required.