Our thoughts are with everyone affected by the Wooroloo bushfire, and we thank the emergency services and volunteers who worked tirelessly to protect the community.

We have activated our emergency assistance package for residential and business customers affected by the fire.

Our Customer Contact team is available to help guide you through the financial support and assistance options available and can answer any questions or concerns.

Assistance available includes an allowance on your bill for extra water used:

  • Defending your property from bushfire
  • Cleaning up your property or assisting with repairs
  • Temporarily housing bushfire evacuees (business customers)

Additional support will be provided to customers who lost their property.

For further information and to find out how to apply, please visit our Wooroloo bushfire customer assistance page.

  • To apply for a water use allowance or discuss other assistance options, please call us on 13 13 85 (8am-5pm, Monday to Friday).
  • Water supply or quality issues should be reported to us on 13 13 75 (24/7).


As at 19:00, Wednesday, 3 February 2021

Water Corporation is prepared and actively working round the clock to ensure the provision of essential water and wastewater services to areas affected by the Wooroloo bushfire.

However, we cannot guarantee that water pressure or water supply will be maintained during a bushfire. Heat damage or loss of power can cause water pumps that transfer water to fail and high demand can quickly empty water tanks.

To help maintain supply, we have pre-emptively installed mobile generators at pumping stations deemed a potential risk but our crews can only access them for maintenance or repair when deemed safe to do so.

We continue to work with DFES to maximise the firefighting water supply and to minimise the impact of any outages. However, no mains water supply network is designed for firefighting.

Increased water demand during a bushfire can stir up sediment in pipes. This can make the water look discoloured or cloudy but it is harmless and the water is safe to use.

Our thoughts are with everyone directly affected by the bushfire.

Follow Emergency WA for emergency information and live updates: https://www.emergency.wa.gov.au/

Contact details

Water supply issues should be reported to Water Corporation on 13 13 75 (24/7).

Bushfire-affected customers with issues such as damaged water meters and payment difficulties should call Water Corporation on 13 13 85 (8am-5pm, Monday to Friday).

Further information

Bushfires and your water supply:


Discoloured water: