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Congratulations your application has been submitted.

What's next?

Your application will be reviewed by our Concessions Team. They may contact you if they have any queries with your application.

Once your application has been processed we will provide you with written confirmation by postal mail.

Majority of cases written confirmation will be received within 15 business days.

Do I need to contact my local shire?

No – as soon as we have processed your application we will let your local council know.

Further queries

If you have not heard from us regarding your concession application within 15 business days or if you have any additional queries please chat with us or contact us.


Late payments

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If payment is not received by the due date we reverse the rebate for your current bill. Please chat with us if you anticipate a late payment to avoid additional charges. A rebate can only be re-instated in exceptional circumstances.


Didn't receive a confirmation email?

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Register for an account today to:

  • Pay your bill and change your billing preferences.
  • View your account balance and bill history.
  • Manage direct debit with no fees.
  • Extend bill due date.
  • Compare your water use to others like you.
  • Update your personal details.
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