My Water enables you to manage a variety of functions.

  • Let us know when you're commencing/ceasing managing a property 
  • View all the accounts you manage in one place 
  • Manage property groups and add useful reference details 
  • View service charges for a property (service charges are public information) 
  • View a property map to see meter locations and service availability 
  • Update your details and manage staff access  
  • View account balances and water use details 
  • Receive bill notifications via email

Prepay your service charges

You can prepay service charges for the financial year in your My Water account via the ‘My bills and payments’ tab.  

The service charges for your property will be issued on the first bill of the new financial year along with the water use charges (for metered properties). From then on the water use charges will continue to be issued every two months.

There is no discount for prepaying service charges annually. We’re offering this as an alternative so that customers can manage their bills in a way that is convenient to them.

If the full financial year service charge pre-payment is selected then this will carry over to the next financial year for service charges.

PDF copy of your bill

If you have signed up for paperless billing you can opt to have a PDF copy of your bill sent with your notification email.

Under the ‘My bills and payments’ tab in My Water go to ‘Paperless billing’.

You can sign up for paperless billing here as well as choose to receive a PDF copy of your bill with your notification email by ticking the box.

Separate direct debit payments

Property owners can set up direct debit payments for service charges only. 

You can set up direct debit payments under the ‘My bills and payments’ tab in My Water. 

You can opt to have service charges direct debited from your account or credit card and your tenant can set up a direct debit for their water use charges.

Receive notifications of tenant bills

If you own an investment property and have chosen to have two-monthly water use bills sent directly to your tenant you can still be kept in the loop and see the bills that are sent to your tenant or property manager. 

Under the ‘My bills and payments’ tab in My Water go to ‘Paperless billing’.

You can sign up for paperless billing as well as select to be notified when a bill is sent to your tenant or property manager by ticking the box. 

Download your billing information

If you own or manage multiple properties you can download the bill information for all properties into an Excel spreadsheet or PDF – making it easier to collate your information.

From the My Water home page select ‘View all bills for this account' and follow the prompts.

Extend your bill due date

In some instances you can extend your due date by 28 days*. 

Call us on 1300 659 752 and choose option ‘1’ and we'll let you know your new due date there and then.

You can also login to your My Water account, select the 'Extend bill due date' option under the ‘My bills and payments’ tab. 

*Some eligibility criteria exists, such as a limit of one extension per bill.