Have you received a higher bill than normal due to an increase in water use? We can help you find the cause to prevent high water use charges in the future.

Find and fix any leaks

Leaks are the most common cause of sudden spikes in water use. Finding out if there’s a leak at your property is easier than ever, using our leak detection tool.

If you do have a leak, please get in touch with a licensed plumber or waterwise garden irrigator. They can find the exact location of the leak and help you understand if you’re eligible for one of our leak rebate programs.

No leaks? Here are some other common causes

If you haven’t found a leak, there’s a range of other potential causes for increased water use. These can include:

  • More people residing at your house than usual.
  • Installing new appliances that use more water.
  • New lawn or plants that require regular watering - do you have a watering exemption for your new garden or lawn? You can apply for one online.
  • Refilling or topping up your pool.
  • Changes to your irrigation settings.

While there are many possible explanations for high water use, we encourage you to look into the exact cause. This way you can make the necessary changes to prevent high water bills in the future.

We have several resources to help you save water, including advice on testing your irrigation controller to make sure it’s working correctly and tips on how to save water at home.

Keep on top of your future water use

To prevent high charges, you may wish to track your water use so you can identify any changes to your normal water use pattern.

If you have a smart meter, please log in or register for an online account to view your daily, monthly and seasonal water use.

For properties with a standard water meter, we have resources available to help you read your meter and track your water use. You can also view your water use by logging in to your online account. If you don't have an online account, why not get started today!

We're here to help

Sometimes it can be tough to find the exact cause of your high water use. If this is the case for you, please contact us to discuss your situation so we can help you investigate further.

High water use can result in much higher bills. If you’re having trouble, paying your bills we have a variety of financial assistance programs available.

If you need further assistance, please get in touch on 13 13 85 (8am-5pm weekdays) or via the live chat button located in the bottom corner of this page (6am-10pm weekdays).

Contact us

Contact our team for any questions or feedback. We’ll be happy to help.

Phone icon 13 13 85