Water Corporation has a range of measures in place to manage the impacts of COVID-19, to ensure we continue to provide safe and reliable water, wastewater and drainage services to our customers across Western Australia.

We’re working to ensure you continue to receive the service and support you expect from us – our crews are on the road, and our call centres are helping our customers.


What we are doing

We are here to support you

We know some of our customers are finding it hard to pay their bill and we are here to help. We have financial support programs, including:

The WA Government has also announced a freeze on increases to household fees and charges until at least 1 July 2021. 

To avoid waiting on the phone, please use our online self-service options, this is the most efficient way to get the help you need. Once you submit your online enquiry, one of our team members will be in touch to help you as soon as possible.

If you’d prefer to speak with someone, our friendly employees are available to speak with you – all you need to do is phone 13 13 85 from Monday to Friday, 8am to 5pm.  

 get financial support

 

We are working with the WA Government

The State Government announced a range of measures in the wake of COVID-19.

$607 million stimulus package to support WA households and small businesses.

  • This package includes a freeze on increases to household fees and charges until at least 1 July 2021.
  • You will continue to receive a two-monthly bill which will require payment – again, if you are having difficulty paying your bill please contact us so we can help. 

$1 billion COVID-19 economic and health relief package unveiled.

  • No households in Western Australia experiencing financial hardship as a result of COVID-19 will have their water supply restricted.
  • No interest will be charged on deferred bill payments for those experiencing COVID-19-related financial hardship.
  • No small businesses facing financial difficulty due to COVID-19 will have their water restricted due to late payments and no interest will be charged on deferred bill payments.

 

We are keeping our employees safe

Arrangements have been made in line with WA Government advice in order to protect the health and safety of our employees and the community.

Delivering water, wastewater and drainage operations is an essential service, so you may notice our crews are still on the ground carrying out essential work, while adhering to the latest health and safety advice.

A large number of our employees are currently working from home, and have access to the necessary support to help them to continue performing their essential roles. 

What you need to know

Your water is safe

Your drinking water supply is safe.  The drinking water we supply to the Western Australian community meets 100% of the health requirements set by the Department of Health. Water treatment and disinfection processes, including use of chlorine, are effective in removing viruses from water supplies.

The advice from the World Health Organisation (WHO) and the Water Services Association of Australia is that there is no evidence Coronavirus is transmitted by drinking water.

We are also prepared to ensure the reliability of your water supply. Our water treatment plants are secure, have back up power supplies and require limited employees to operate them, with some able to be operated remotely.

There is no need to buy bottled water as safe tap water will continue to be supplied directly to you every day.

 

Maintenance and infrastructure projects

We are continuing to carry out essential preventative maintenance and continuing infrastructure projects to ensure our customers continue to receive the essential water, wastewater and drainage services we provide. Carrying out maintenance minimises the chance of unplanned water supply interruptions, which can sometimes lead to lengthy outages for a large number of households.

We understand more people are working from home, so we’ve made adjustments to minimise potential impacts on our customers, including carrying out work overnight where possible.

We take our role as the principal supplier of water, wastewater and drainage services to some 1.3 million customers across WA seriously.  Our employees are part of your community, so we appreciate your understanding if it does take us a little longer to answer your call, or respond to a job - please bear with us and know that we appreciate your patience.

What you can do

 

Latest updates

27 May 2020 | Media Release

Wastewater charge relief for Water Corporation business customers to help boost COVID-19 economic recovery

Water Minister Dave Kelly today announced a new measure to further help Water Corporation customers financially recover from the COVID-19 pandemic.

  • COVID-19
  • financial care
  • business
12 May 2020 | Media Release

Water Corporation supports Kimberley through new COVID-19 Community Relief Fund

COVID-19 Community Relief Fund

  • grants
  • north west
  • COVID-19
04 May 2020 | Update

Recreational areas at Water Corporation managed dams open

Picnic and recreational areas at Western Australian dams managed by Water Corporation will be re-opened from Monday, 4 May 2020.

  • COVID-19
  • dams
Harvey Dam

For more information 

Keep checking WA.gov.au for the most up-to-date information and advice.

For up-to-date COVID-19 health information, including what to do if you suspect you have COVID-19, visit the Department of Health' Healthy WA website or call the Coronavirus Health Information Line on 1800 020 080.

A number of water industry groups have resources available about COVID-19 and the operation of water and wastewater services.