If your account is not paid by the due date a ‘Reminder notice’ is sent to advise you of the overdue charges. If you are a tenant then the reminder notice is sent directly to the property owner or manager.

When the account remains unpaid and has passed its due date by 31 days we will issue a ‘Notice of restriction of supply’.

This requires immediate action and advises our intention to restrict the water supply at the property and charge associated costs.

It is always our preference not to restrict your water supply.

If you are experiencing financial hardship as a result of COVID-19, we have a number of financial support options that may be able to help. Please visit our help with your bill page to find out about our financial support programs and choose one that best suits your needs. We will not disconnect your water supply if you're in financial hardship because of COVID-19. 

In any circumstance, we’re here to help make paying your bills easier. Learn more about extending your bill due date, payment arrangements and longer-term support options.

View alternative payment options