If your account isn't paid by the due date, you'll receive a ‘Reminder notice'. If you're a tenant, the property owner or manager will receive the notice.

What happens if the account remains unpaid?

If your account isn't paid within 31 days of the original due date, we'll issue a ‘Notice of restriction of supply’.

Failing to pay your account may result in a restriction to your water supply. You'll also need to pay other associated costs.

It's always our preference not to restrict your water supply.

Need help paying your bill?

We're here to help make paying your bills easier. If you're experiencing financial hardship, we have many payment support options available. This includes extending your bill due date, payment arrangements and longer-term support options.  

View payment support options