If your account is not paid by the due date a ‘Reminder notice’ is sent to advice you of the overdue charges. If you are a tenant then the reminder notice is sent directly to the property owner.

When the account remains unpaid and has passed its due date by 31 days we will issue a ‘Notice of restriction of supply’.

This requires immediate action and advises our intention to restrict the water supply at the property and charge associated costs.

It is always our preference not to restrict your water supply.

We have options available to you if you are having difficulties paying your bill or are experiencing financial stress or hardship.

We may take legal action through the courts to recover charges where payments aren’t made or restriction isn’t possible.