It's easy to set up direct debit payments for your bills when you log in to your online account. Please have your bank account, credit or debit card details ready.

If you don't have an online account you can also set up direct debit by using our online direct debit form.

You have 2 direct debit payment options:

  1. Pay your bills when they are due - the exact amount of your bill is automatically paid on your due date.
  2. Pay by regular amounts - set up regular small payments to help reduce the size of your bills when they are due.

For example if your 2 monthly bill is $300 then your instalments could be:

  • $37.50 per week or
  • $75 per fortnight or
  • $150 per month

We will still send you a bill 16 days before the due date. If your account is in credit this will go towards your next bill.

Alternatively you can request a refund

To receive your bill via email you can sign up for paperless billing.

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