Navigate home logo

Contact us

Whenever you need us, we have a number of teams to help you. So that your query is processed as soon as possible, please select the option which best applies to you.

Do you need help with your water supply?

You can check for outages and works at any time on our online outages map, or you can report a fault through our online faults form.

If you have a security concern about our assets and infrastructure or issues causing harm or danger please call our 24/7 emergency response team on 13 13 75.

Report a fault

Use our online form to report a fault or water quality issue – or call 13 13 75 if it's urgent.

Leaking meter

View our step by step guide to find out what to do if your meter is leaking.

Leak detection

Use our handy tool to check if you have a leak and find out how to fix it.

Faulty, damaged or missing meter

Find out what you need to do if your meter is not working or missing.

Request maintenance

Use our online form to lodge a maintenance request for assets and areas that are Water Corporation responsibility.

Low water pressure

Learn how to test your water pressure and what to do if it is lower than normal.

Water quality

Find out why your water might taste, smell or look unusual and what you can do in this situation.

Water won't shut off

Can't shut off your water? Find out what you can do.

Sewer blockage or overflow

Find out what to do if your sewer is blocked or toilet won't flush.

Wastewater & mains water flooding

Find what you need to know in the event of a wastewater or mains waterflood.

If your enquiry wasn't resolved, please let us know by using our other enquiries form:

Or you can call us on 13 13 85 (8am - 5pm weekdays).
If you would like to email us, please use our enquiries form to get in touch.

Assisted and international phone numbers

13 14 50

Please call the Translation and Interpreter Service and ask for: 13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

13 36 77

Please contact us through the National Relay Service and ask for: 13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

+ 618 9423 7777

If you are calling us from overseas please use this international number to reach us.

Sign up for paperless billing

Say goodbye to unnecessary paperwork by signing up to paperless billing today!

There are lots of good reasons to choose paperless billing including:

  • Receive your bills via email
  • Never lose a bill again
  • Access your bills anytime from anywhere

Sign up

Write to us

Please send any documents that need to be sent via post to:

Locked Mail Bag 2
Osborne Park Delivery Centre
Osborne Park WA 6916