Pricing variations

For some groups of customers, different charges or some discounts apply.

Changes to our prices for 2017–18

Each year, our prices are reviewed and set by the State Government, as part of the State Budget process. In making its decision, the State Government considers the cost to provide water, wastewater and drainage service and the impact any changes will have on you, our customers.

From 1 July 2017, water use and service charges will increase by 6% on average.

Changes to seniors discounts

From 1 July 2017, the service charge discount available to eligible seniors will be capped at $100. The cap is divided into 3 individual caps as follows:

  • Water service charges – $18.14
  • Wastewater service charges – $72.69
  • Drainage service charges – $9.17

The total discount you receive will depend on the service provided to your property and your entitlement.

We are here to help

We understand the impact these changes may have. We look at every situation on a case-by-case basis and have a range of flexible payment options that can be tailored to meet your needs.