Reading your meter

Find out how to easily track your water use by conducting a meter test or regularly reading your meter.

A standard residential water meterYou can monitor or check your water use levels by reading your water meter and recording the amounts. This can help you confirm a bill or identify which appliances and activities use the most water.

  • Read the black numbers from left to right – the black numbers represent kilolitres (1000 litres) and the red numbers represent litres. We charge per kilolitre. 
  • Read your meter at approximately the same time each day (note both the black and red numbers).
  • Calculate your water use by subtracting the previous meter reading from the current reading.
  • Compare your daily water use and note water use activities.

You can keep track of your readings by using our water monitoring card, or an irrigation test card for your sprinklers.

Water monitoring card

Irrigation test card

High water use?

Higher water use charges can sometimes be caused by leaks. By knowing how to read your meter you may be able to detect leaks and take action early.  

See Detecting leaks

If you do have a leak and it is repaired by a licensed repairer, you may be eligible for a leak allowance. Check our Leak Allowance Policy.

Meter tests

If you have received a bill from us that you believe is incorrect, you can request a review of the account.

Following the review, if you still believe your water meter is faulty, you can request that we test it for you at our nationally accredited testing laboratory.

You will be required to pay a set charge before we carry out the test. To test a meter at a standard single residential property the charge is $111.27. We will conduct the test within 10 days of receiving your request and payment of the fee, or at an agreed day and time.

A meter needs to show a discrepancy of 5% or more to be considered faulty. If the meter is found to be faulty, the test fee will be refunded in full and your bill adjusted.

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Was your meter reading estimated?

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High bill? You might have a leak

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